Maintenance Request (Renter/Tenant)

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Please note: that the expected response times for maintenance requests are dependent on whether the issue is an emergency (immediate/rapid response* In most cases within 30minutes using Office Hours and After Hours Care Team), urgent (response within 2 hours using Office Hours and Limited After Hours Care Team) or non-urgent (within 24 hours using office hours). IF YOU WISH NOT TO PROCEED CLICK HERE

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Name

First

Last

Phone

Secondary name of contact

First

Last

If you cannot be reached, who can we contact.

Phone

Property Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Priority Level

Our Team will view the issue/request and proceed with the the scheduling.

Type of problem

Location of problem

Please describe the issue

Does our maintenance team have permission to enter your residence without you present?

Do you have any pets?

Yes
No
Unsure

If service address has pets, they will need to be put away for our team to service the issue(s). If a pet is left out, our team may Deny the service and a notice will left of why the service was Denied.

Upload documents of photos that may help our team

Click or drag files to this area to upload. You can upload up to 10 files.

Please send any photos or documents that you feel may help speedup the service request.

Consent

Do you consent that all information is completed to the best of your knowledge.

We aim to have the issue resolve the same day, but due to the nature of some issue, they cannot be resolved same day, so we would need multiple time entry in case a contractor is needed.

Date / Time

Date

Time

Please enter the date/time that you are available to be contacted regarding your request for maintenance. (Please leave blank if you can be contacted any time)

Signature

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